Returns & Refunds Policy
Effective Date: 1 August 2026 · Last Updated: August 2026 · Governed by the Consumer Protection Act No. 68 of 2008
At Bold Slim Wellness, we are committed to your satisfaction and stand behind the quality of every LipoSculpt product we sell. Please read this policy carefully before placing your order.
1. Our Commitment to Quality
Every order is carefully packed and inspected before dispatch. We use reputable nationwide courier partners to ensure your products arrive safely and on time. If something goes wrong, we want to make it right — within the boundaries set out below.
2. What Can Be Returned
✅ Eligible for Return
- Unopened, sealed topical products (gels, creams, exfoliating sponges) returned within 7 calendar days of delivery
- Unopened, sealed bundles or sets returned within 7 calendar days of delivery — all items in the set must be returned together in their original packaging
- Incorrect item received — we will arrange collection and send the correct item at no cost to you
- Visibly damaged or defective product received — must be reported within 48 hours of delivery with photographic evidence
❌ Not Eligible for Return
- Any ingestible supplement (capsules, softgels, protein shakes, oils, effervescent powders) that has been opened — this is a strict health and hygiene requirement that applies to all consumable wellness products
- Products returned after 7 calendar days from the confirmed delivery date
- Products that show signs of use, are missing original packaging, or have had seals broken
- Digital products, consultation vouchers, or membership plans
- Products purchased during a clearance or final sale
3. How to Request a Return
Do not send items back without prior authorisation — unauthorised returns will not be accepted.
Step 1 — Contact us within 7 days of delivery via:
- WhatsApp: +27 74 060 8252
- Email: noeslita@gmail.com
- Subject line: RETURN REQUEST — [Your Order Number]
Step 2 — Include the following in your message:
- Your full name and order number
- The product(s) you wish to return
- The reason for the return
- Clear photographs of the product (sealed, in original condition)
Step 3 — Our team will respond within 2 business days with a Return Authorisation number and return instructions.
Step 4 — Pack the item securely in its original packaging and ship it to:
Bold Slim Wellness
578 Jaqueline Drive
Garsfontein, Pretoria, 0081
Gauteng, South Africa
4. Return Shipping Costs
| Reason for Return | Who Pays Return Shipping |
|---|---|
| Incorrect item sent by us | Bold Slim Wellness (we arrange collection) |
| Damaged or defective product | Bold Slim Wellness (we arrange collection) |
| Change of mind (unopened, eligible items) | Customer is responsible for return shipping |
5. Refunds
Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
- Refunds are issued to the original payment method used at checkout (Yoco)
- Depending on your bank, the refund may take an additional 3–5 business days to reflect in your account
- Original shipping fees are non-refundable unless the return is due to our error
- Partial refunds may apply to bundles where only some items qualify for return
6. Exchanges
We do not offer direct product exchanges at this time. If you wish to exchange a product, please follow the return process above and place a new order separately.
7. Damaged or Missing Orders
If your order arrives damaged or with items missing:
- Take clear photographs immediately upon opening the parcel
- Contact us via WhatsApp (+27 74 060 8252) within 48 hours of delivery
- We will arrange a replacement or full refund at no additional cost to you
Damage claims reported after 48 hours of delivery may not be eligible for resolution.
8. Your Consumer Rights (CPA)
This policy does not limit your statutory rights under the Consumer Protection Act, No. 68 of 2008. If you believe a product is unsafe, defective, or does not match its description, you have the right to return it within 6 months of purchase for a repair, replacement, or refund, subject to the provisions of the Act.
9. Contact Us
For all returns, refund queries, or order concerns:
WhatsApp: +27 74 060 8252
Email: noeslita@gmail.com
Address: 578 Jaqueline Drive, Garsfontein, Pretoria, 0081
Hours: Monday–Friday 08:00–17:00 · Saturday 08:00–13:00
Bold Slim Wellness reserves the right to update this policy at any time. The version published on this page at the time of your purchase applies to your order.