Privacy Policy & Data Notice

1. POPIA Commitment Statement

Bold Slim × Ntivo Clinic & Aesthetics ("the Clinic", "we", "us", or "our"), situated at 578 Jaqueline Drive, Garsfontein, Pretoria, 0081, is fully committed to protecting your personal information in compliance with South Africa’s Protection of Personal Information Act, No. 4 of 2013 (POPIA) and the National Health Act.

2. Information We Collect

When you interact with our website, request a consultation, or undergo treatments, we may collect the following categories of personal and health data:

• Identifying & Contact Information: Full name, email address, phone number, physical address, and emergency contact details.
• Special Personal Information (Health Records): Medical history, allergies, contraindications, current medications, InBody 120 body composition metrics, treatment photos (with explicit prior written consent), and treatment progress logs.
• Digital & Analytical Data: IP address, device type, browser information, and interactions on our website collected via essential cookies.

3. Purpose of Processing Your Personal Information

Your personal information is collected and processed solely for lawful clinical and administrative purposes:

• To assess medical suitability for body contouring, slimming, IV nutrient drips, pressotherapy, and aesthetics.
• To schedule, confirm, and manage your consultation appointments at our Pretoria clinic.
• To track your InBody body composition scan results and customize individual treatment plans.
• To communicate pre-treatment protocols, aftercare guidelines, and appointment reminders.
• To issue tax invoices and process treatment payments.
• To send wellness insights and clinic updates if you have opted in (you may unsubscribe at any time).

4. Consent & Direct Marketing

In accordance with Section 69 of POPIA, we will only contact you with promotional newsletters or special package announcements if you have given explicit opt-in consent. Every electronic communication contains an immediate, single-click "Unsubscribe" mechanism.

5. Data Security & Storage

We employ robust technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or alteration. Electronic health records are stored in encrypted, POPIA-compliant cloud infrastructure, and physical clinical records are secured under lock and key at our Garsfontein premises.

6. Sharing of Personal Data

We never sell, rent, or trade your personal information. We may share necessary details only with vetted service providers bound by strict confidentiality agreements (e.g., secure medical scheduling software, payment gateways) or when required by law.

7. Your Rights under POPIA

As a data subject, you have the right to:

• Request confirmation of whether we hold personal information about you.
• Request access to, correction of, or deletion of your personal information.
• Object to the processing of your personal information on reasonable grounds.
• Lodge a complaint with the South African Information Regulator.

8. Contact Information Officer

If you have questions regarding this Privacy Policy or wish to exercise your POPIA rights, please contact our Information Officer: